Official course description, subject to change:
Preliminary info last published 15/11-22
Introduction to Service Design
Offered to guest students:
Offered to exchange students:
Offered as a single subject:
Price for EU/EEA citizens (Single Subject):
MSc in Digital Design and Interactive Technologies
29 January 2024
23 August 2024
AbstractThe course introduces the student to the processes, basic principles, methods, and tools of service design. The focus is specially on designing services with digital components. Lectures, case studies and hands-on exercises will be used to learn 1) to identify service design opportunities via understanding of stakeholder requirements and needs and 2) to use service design methods for co-design and evaluation of services with digital components.
The course educates professionals who can manage complex design processes of digital services in all phases of digital transformation of public, private, and non-profit sectors, as well as in networks of actors. The student will learn service thinking, service design methods and tools, and how to apply those in a service design project. The course covers subjects related to digitalization of services, including service innovation, value creation, service design methods and tools, and specific design approaches that can be used in service design project.
Formal prerequisitesThe course builds upon knowledge from the courses of the 1st semester of the DIM and KDDIT program and students should have completed those courses or obtained similar knowledge elsewhere.
This course is required for all students enrolled in Service Design specialization.
Intended learning outcomes
After the course, the student should be able to:
- Account for and apply basic Service Design thinking, related theories, methods and tools.
- Recognize essential characteristics of services.
- Critically reflect on the role of digitalization in services.
- Identify and analyze elements of service ecosystems.
- Design, analyse and evaluate services using a suitable variety of service design methods and tools.
- Connect and reflect on the design results in light of the presented theories, methods and tools
Ordinary examExam type:
C: Submission of written work, External (7-point scale)
C1G: Submission of written work for groups