Official course description:
Full info last published 15/11-19

Service Economics

Course info
Language:
English
ECTS points:
7.5
Course code:
KBSEECO1KU
Participants max:
70
Offered to guest students:
yes
Offered as a single subject:
yes
Price (single subject):
10625 DKK (incl. vat)
Programme
Level:
MSc. Master
Programme:
Master of Science in Information Technology (Digital Innovation and Management)
Staff
Course manager
Full Professor
Teacher
Assistant Professor
Course semester
Semester
Forår 2020
Start
27 January 2020
End
31 August 2020
Exam
Exam type
ordinær
Internal/External
ekstern censur
Grade Scale
7-trinsskala
Exam Language
GB
Abstract
The goal of the course is to teach how to navigate and actively participate in an increasingly complex and constantly changing service economy.
Description

Service economies are becoming more complex as existing service systems are increasingly interconnected. While individuals are paying with their smartphones, watching Internet-TV, or calling friends via voice-over-IP, companies use integrated service systems for business intelligence or orchestrate complicated service sourcing networks with their vendors. Thus, understanding service economies is becoming increasingly crucial for prudent management of emerging service systems.

In this course students will learn to analyze and reflect on service economic phenomena as well ass managerial and organizational issues. The course will cover various example topics of the interconnected service systems that have been introduced at an amazing rate in the last decade.

Formal prerequisites
Intended learning outcomes

After the course, the student should be able to:

  • Reflect on the relationship between fading enterprises boundaries, globalization, offshoring, knowledge management, as well as spatial and relational distance and apply it in the context of services creation, provision, and management in a service economy.
  • Describe and discuss your personal role as part of modern workforce and accompanying chances and risks in a globalised service economy.
  • Elaborate on the importance of social skills, cultural intelligence, and mindfulness in modern IT-based service economies.
  • Analyze, compare and interpret critically information systems literature on services and apply theories and methods to information systems projects in a service economy.
  • Characterize the different approaches to implementing a successful IT project, to managing a successful near- or offshore IT development project, and to creating innovative services.
Learning activities

A full semester of teaching consisting of lectures, exercises, project work and supervision. The students are expected to participate actively in the classes, projects and group work carried out throughout the course.

Course literature

The course literature is published in the course page in LearnIT.

Student Activity Budget
Estimated distribution of learning activities for the typical student
  • Preparation for lectures and exercises: 25%
  • Lectures: 25%
  • Exercises: 25%
  • Exam with preparation: 25%
Ordinary exam
Exam type:
B: Oral exam, external (7-trinsskala)
Exam variation:
B22: Oral exam with no time for preparation.
Exam duration per student for the oral exam:
20 minutes


reexam
Exam type:

Exam variation: