| Kursusnavn (dansk): | Service Design |
| Kursusnavn (engelsk): | Service Design |
| Semester: | Efterår 2014 |
| Udbydes under: | cand.it., digital design og kommunikation (ddk) |
| Omfang i ECTS: | 15,00 |
| Kursussprog: | Dansk |
| Kursushjemmeside: | https://learnit.itu.dk |
| Min. antal deltagere: | 12 |
| Forventet antal deltagere: | 50 |
| Maks. antal deltagere: | 70 |
| Formelle forudsætninger: | This course is the second part of the specialization 'Service Design'.
In order to participate in this course you must have attended the first part of the specialization in Service Design (Introduction to Service Design).
Students are required to read and speak English due to English literature used in the course and most teaching will be done in English. |
| Læringsmål: | By the end of this course, you must be able to present that you can:
A. Apply design methods in order to create valuable service applications and solutions;
B. Reflect and critically assess the field of Service Design;
C. Reflect and discuss topics from fields closely related to service design (e.g. HCI, design methods and CSCW) and their impact on service design work;
D. Critically analyse products, projects and services within the field;
E. Develop and present project using the design methods and theory learned throughout the course
F. Document and present whole project processes;
G. Reflect over process with the support of the literature seen in the course. |
| Fagligt indhold: | A hands-on approach to service design. This course will allow the students to discuss and apply design methods and theory in order to evaluate currents services as well as create new ones. The course is case based, meaning the students are expected to develop and showcase distinct projects throughout the semester in order to deepen their knowledge of the discipline. A range of theoretical concepts will be introduced and the student is expected to use and refelct on the presented theory in their cases. |
| Læringsaktiviteter: | 14 ugers undervisning bestående af forelæsninger, øvelser og vejledning It is expected that the students participate actively in the classes, projects and group work carried out throughout the course. The course also has a blog, which is used as a place for discussion and opportunity for sharing relevant content related to the class. |
| Obligatoriske aktivititer: | There will be two mandatory group hand-ins. The two hand-ins will report on two projects carried out by the students during the semester.
The written assignments (i.e. the formal hand-ins) will be 5-6 pages following a template provided to the students during class.
The students are also requested to give a brief presentation during class related to each of their two projects.
The two mandatory hand-ins will provide input for the final oral course exam. |
| Eksamensform og -beskrivelse: | X. experimental examination form (7-scale; external exam), 7-trins-skala, Ekstern prøve Lecture based supplemented with project work. The grade assessment has two parts (hand-in and oral), a single grade is given based on the combined overall performance of the student.
The duration of the oral examination is max 30 minutes per examinee (incl. any group presentation and grade assessment).
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| Litteratur udover forskningsartikler: | Main source of litterature will be articles. However, as background litterature, the following book will be used;
SERVICE DESIGN: From Insight to Implementation
by Andy Polaine, Lavrans Løvlie and Ben Reason |
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Kursusoversigt