First and foremost, the course is intended as a practical and industry-relevant course. Thus, students must, within the first 2 weeks establish contact with a service providing company or a company that could be relevant for a service design intervention. This can be companies that provide services in any sector; health, entertainment, insurance, public or civil services (e.g. policing, housing, cleaning, care etc. etc.), HR, information, transport, banking, value added goods etc. etc.

NB: It should be noted that often a good target for service design innovations is a company that delivers more that mere goods – service design generally focuses on companies that deliver additional values to their goods through various service efforts.
Student activities will be centered on their own case. 

Miniproject w. product.

The exam will be a group oral examination based on a poster. This entails that students must prepare a two-page paper, strictly formatted to the ACM proceedings format as well as an A1-A0 poster presentation that takes its outset in their service design work.

The short paper must contain a brief description of the project as well as a theoretical/methodological critiques of the tools and methods brought to bear on the design.

Examination: 20 min.