IT-Universitetet i København
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Kursusnavn (dansk):B9 Knowledge Management 
Kursusnavn (engelsk):B9 Knowledge Management 
Semester:Forår 2008 
Udbydes, e-business (ebuss) 
Omfang i ECTS:7,50 
Min. antal deltagere:20 
Forventet antal deltagere:25 
Maks. antal deltagere:40 
Formelle forudsætninger:A basic understanding of organisation theory and interest in business studies (B1 strategic and tactical tools for e-business) is expected but is not required. 
Læringsmål:Organisations of today increasingly rely on knowledge and knowledge workers who are central to the organisation¿s performance. The challenge for organisations is therefore to manage this knowledge ¿ but can knowledge be managed at all? And if yes ¿ how?

This course will provide the students with an empirical as well as theoretical understanding of the concepts of knowledge and management and how knowledge management can and is practiced in organisations. Furthermore the course will enable the students to discuss various issues regarding the management of knowledge taking into consideration the type of organisation in question. These issues include but are not limited to issues of organisational culture, structure, people, technology and strategy.

The students will be presented with different IT solutions which support the management of knowledge, including intranet applications, content management systems, databases and groupware solutions. The presentations will provide the basis for discussing how and to what extend these solutions can support the management of knowledge ¿ both for the purpose of knowledge creation and knowledge reuse.

By completion of the course, the students will understand the complex process of managing knowledge and how this process can be supported by IT in integration with other organisational initiatives. 
Fagligt indhold:The course will cover a number of important topics of relevance to knowledge management in organizations:

  • How the concepts of knowledge and management are understood in theory and in practice

  • The main challenges which companies face with regards to managing knowledge.

  • How different IT solutions can support the management of knowledge. Furthermore design and implementation issues will be discussed.

  • Different strategies for managing knowledge.
Throughout the course the students will be asked to present case studies and prepare discussions to take place in class. The students will moreover be asked to conduct minor written assignments and participate in group work.
Læringsaktiviteter:12 forelæsningsgange

12 x 3 lessons

I intro-ugen (uge 5) er der ændrede kursustidspunkter:
Link til skemaoplysninger

In the intro week (week 5) the course time table is changed:
Link to the time table
It is the students own responsibility to check SiteScape for messengers etc.

Underviseren på kurset er Morten Sloth. 

Eksamensform og -beskrivelse:X. experimental examination form (7-scale; external exam), 7-trins-skala, Ekstern censur

Oral exam based on a mini project

Afleveringsfrister se
Deadlines see

Litteratur udover forskningsartikler:-TBA-

Vejledende pensumliste:

Course Schedule and Reading Plan:

Text: Kimiz Dalkir: Knowledge Management in Theory and Practice, Elsevier, 2005. (For sale at ITU book store).

1. Introduction to Knowledge Management. The Knowledge Management Cycle. Introduction to Mini Projects.
Dalkir, chapter 1-2

2. Knowledge Models
Dalkir, chapter 3
Levitt, B.; March, J.G. (1988). Organizational Learning. Annual Review of Sociology, 14: 319-340.

3. Knowledge Capture and Codification
Dalkir, chapter 4
Brown, J.; Duguid, P. (1991). Organizational Learning and Communities-of-Practice: Toward a Unified View of Working, Learning, and Innovation. Organization Science, 2(1): 40-57

4. Knowledge Sharing and Communities of Practice
Dalkir, chapter 5
Brown, J.; Duguid, P. (1998). Organizing Knowledge. California Management Review 40: 90-111
Augier, M; Vendelø, M.T. (1999). Networks, Cognition and Management of Tacit Knowledge, Journal of Knowledge Management, 3(4): 252-261
Shariq, S.Z.; Vendelø, M.T. (2006). Tacit Knowledge Sharing. In: D.G. Schwartz (ed.). Encyclopedia of Knowledge Management. Hershey, PA: Idea Publishing Group, 833-839.

5. Knowledge Application
Dalkir, chapter 6
Walsh, J.P.; Ungson, G.R. (1991). Organizational Memory. Academy of Management Review, 16(1): 57-91
O¿Dell, C.; Grayson, C.J. (1998). If only we knew what we know: Identification and transfer of internal best practices. California Management Review, 40(3): 154-174.
Markus, M.L. (2001). Toward a theory of knowledge reuse: Types of knowledge reuse situations and factors in reuse success. Journal of Management Information Systems, 18(1): 57-93.

6. Preliminary Presentations of Mini Projects

7. The Role of Organizational Culture
Dalkir, chapter 7
Nonaka, I.; Konno, N. (1998). The concept of ¿Ba¿: Building foundation for knowledge creation. California Management Review, 40(3): 40-54.

8. Knowledge Management Tools
Dalkir, chapter 8
Orlikowski, W.J. (1992). Learning from Notes: Organizational issues in groupware implementation, proceedings from CSCW 92, 362-369.
McDermott, R. (1999). Why information technology inspired but cannot deliver Knowledge Management. California Management Review, 41, 103-117
Vendelø, M.T. (2003). IT i vidensprocesser: hvis løsningen er problemet, har problemet så en løsning? In: P.N Bukh; K.S. Christensen; J. Mouritsen (eds.) Knowledge management and intellectual capital: Establishing a field of practice, Palgrave MacMillan.

9. Knowledge Management Strategy and Metrics
Dalkir, chapter 9
Hansen, M.T.; Nohria, N.; Tierney, T. (1999). What¿s your strategy for managing knowledge? Harvard Business Review, 77, 108-116
Zack, M.H. (1999). Developing a knowledge strategy, California Management Review, 41(3): 125-145.

10. The Knowledge Management Team
Dalkir, chapter 10
Earl, M.; Scott, R. (1999). What is a Chief Knowledge Officer, Sloan Management Review, 40: 29-38

11. Future Challenges for Knowledge Management
Dalkir, chapter 11

12. Course Wrap Up.
Afholdelse (tid og sted)
Kurset afholdes på følgende tid og sted:
Torsdag 09.00-12.00 Forelæsning ITU 3A14

Eksamen afholdes på følgende tid og sted:
2008-06-10 Tidspunkt oplyses senere Mundtlig eksamen ITU Lokale oplyses senere
2008-06-11 Tidspunkt oplyses senere Mundtlig eksamen ITU Lokale oplyses senere